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Terms and Conditions of Booking

Terms and Conditions of Booking

All treatments are subject to availability. Please contact the spa directly before making your booking.

Treatments can be booked either by email or calling your chosen spa direct. To guarantee your perfect time and date, please book well in advance.

Those treatments included in day and overnight packages are indicated in the brochure. Should you wish to upgrade the package value of a 25 minute treatment is £25 and a 55 minute treatment £45.

Please arrive 15 minutes prior to your treatment time to guarantee that your treatment begins on time. This will allow you to be fully relaxed and have completed or updated your wellness questionnaire. Consultation and aftercare advice are included in the treatment time.

To confirm your treatments a 25% deposit is required on booking.

In the event your treatment is cancelled within 48 hours the deposit is non-refundable and non-transferable.

Full payment is required on bookings made 24 hours prior to the treatment start time. This is not refundable should you cancel your booking.

In an effort to provide a totally relaxed environment, we ask that you refrain from using your mobile phone in public areas in the spa.

A swimming costume or trunks are obligatory when using our pool, Jacuzzi, sauna or steam room. Underwear must be worn during treatments.

For health and safety reasons, children under the age of 16 are not permitted in the Jacuzzi or sauna. Children are also only permitted to use the swimming pool between 8am-10am and 4pm-7pm daily.

Only children of residents of the Resort are permitted to use the facilities.

Treatments for children under 16 are restricted and they must be accompanied by an adult:
please ask at reception.

On making your reservation, please advise us if you have any health concerns or if you may be pregnant so that we can guide you towards the best treatments.

If you would like us to create a bespoke treatment plan during your stay, private spa consultations are available free of charge by appointment.

We recommend you leave all valuables at home. We cannot be responsible for any missing items in the spa. Jewellery needs to be removed prior to treatments commencing.

Our spa therapists reserve the right to refuse to do your treatment if you are deemed to be under the influence of alcohol or behave in a way which is deemed unsuitable.